FAQ
🧿 Why are your robes & towels so special?
Our peshtemal robes & towels are made from 100% Genuine organic Cotton (OEKO-TEX standard 100 certified). They come pre-washed, are ultra soft and highly absorbable. They are quick drying, free of harmful chemicals and eco-friendly. Each garment is hand block printed making each item completely unique.
🧿 How do I look after my robe/towel?
Before your first use, we recommend washing your robe/towel in cold water. Please turn your robe inside out and either hand wash or machine wash using a non bio detergent on a gentle of 30°C / 86°F or below. Please avoid using bleach or fabric softener, as your garment will naturally become softer and more absorbent with each wear and wash. Remember to air dry your garment; tumble drying is not recommended. If necessary you can use a gentle iron on the reverse. Your garment is lovingly created by hand so please be gentle with it, some fading is a natural part of these beautifully handmade garments.
🧿 Are the robes one size?
Our robes come in one size but due to the handmade nature, variations in fabric and manufacturing process can occur and some robes may come up slightly larger or smaller than the standard size. If you have any questions or need further guidance on our products, please don’t hesitate to email us at amanda@dovelondon.co.uk and we’ll be delighted to help you.
🧿 How long will it take for my order to arrive?
All parcels are shipped via Royal Mail or Evri and are fully tracked. Estimated delivery times for this service are typically between 3-5 business days. However, please allow extra time during busy periods. For express delivery, please contact us at amanda@dovelondon.co.uk.
We offer worldwide shipping. For European countries, there is a flat rate of £15, and for the rest of the world, the flat rate is £20. This secure, fully tracked service delivers within 5-14 working days for the EU and 7-21 working days outside the EU.
Due to the popularity and the handmade process, our robes can sell out quickly. If a specific colour is temporarily out of stock we will notify you and in such circumstances please allow 7-14 working days for your order to be fulfilled.
🧿 Do you offer free shipping?
We offer free worldwide shipping on all orders over £150
🧿 Can I cancel my order?
You can change or cancel your order by emailing us at amanda@dovelondon.co.uk as soon as possible after you have placed your order. Once your order has been dispatched, unfortunately we will not be able to make any changes
🧿 What if I have an issue?
We are confident that you will be delighted with our products. However, if you find yourself unsatisfied for any reason, please do contact us at amanda@dovelondon.co.uk within 14 days of purchase. Our email support is always open and we will aim to get back to you within 48hrs.